The government in 2013 introduced its on-line provider portal myGov, touted as a safe approach to get entry to govt services and products on-line with one login and one password.
13 services and products are recently supplied throughout the portal, together with the ones from Medicare, the Australian Taxation Place of job, Centrelink, Australian JobSearch, My Well being Report, My Elderly Care, Kid Strengthen, Division of Veterans’ Affairs, Nationwide Incapacity Insurance coverage Scheme, and the Victorian Housing Sign up Utility.
Printed in line with Questions about Realize from Senate Estimates in October, the Division of Human Products and services (DHS) mentioned as of October 31, 2018, there have been 14.four million myGov accounts.
All the way through the 2015-16 monetary yr, 2.five million myGov accounts have been established, 2.2 million in 2016-17, and in 2017-2018 1.6 million have been created.
DHS additionally mentioned that from July 1, 2018 to October 31, 2018, Centrelink gained 2,494 court cases concerning the MyGov website online.
Within the monetary yr 2017-18, there have been 68.2 million navigations from myGov to Centrelink, DHS mentioned.
From July 1, 2017, via Would possibly 31, 2018, Centrelink had responded 569,835 calls, and noticed just about 34,000 deserted which have been at once associated with the net portal this is supposed to make govt provider supply more straightforward by way of warding off the want to talk to an operator.
The dep. and the Virtual Transformation Company (DTA) in Would possibly ultimate yr carried out what it referred to as a “vital exchange to modernise myGov”.
Adjustments made incorporated a modernised feel and look, a mobile-optimised platform, and stepped forward accessibility to myGov to give a boost to customers of all talents.
Discussing the up-time of myGov, DHS was once requested the place the knowledge from myGov is held, with the dep. pronouncing it is hosted on its owned and operated infrastructure, throughout two commercially owned datacentres.
“myGov provider availability is monitored and reported in opposition to ceaselessly,” the dep.’s reaction persisted. “For the monetary yr 2017-18, the provider availability was once 99.nine %, which exceeds the myGov provider degree settlement of 99.five % availability.
“The dep. runs 24×7 provider tracking and operational give a boost to, subsidized by way of undertaking incident control features.”
DHS mentioned the provider availability is derived from provider tracking knowledge captured based on the departmental provider control insurance policies.
Human Products and services admits waiving or writing off 17,072 ‘robo-debts’
32,828 money owed had been settled for an quantity lower than initially raised, and 11,912 money owed have been lowered to 0, decreasing the unique price of the money owed from AU$102.four million to AU$26.eight million.
My Well being Report opt-out formally prolonged to January 31
The Area of Representatives has agreed that delete now method delete.
Australian govt to convey all services and products on-line by way of 2025
The Coalition has labelled its personal virtual transformation technique as a ‘daring’ plan that can make govt responsible.
Human Products and services needs to get ‘agile’
Status up any other govt panel consequently.
Human Products and services first to make use of DTA’s new co-Lab Innovation Hub
The brand new ‘collaboration’ lab will see govt businesses paintings along the Virtual Transformation Company and the personal sector to construct out cutting edge concepts for presidency provider supply.