In case you’ve skilled problems downloading video games with “Queued for Obtain” or “View Main points” messages on PS5, please replace the gadget instrument to the newest model, get started your PS5 in protected mode then rebuild the database. See “PS5:protected mode choices” at https://t.co/BfgPSMafxd. percent.twitter.com/Vq7m0dXA23
— Ask PlayStation (@AskPlayStation) November 19, 2020
Whilst it is not transparent whether or not that is solving the problem for all of the ones encountering the issue, anecdotally, this has fastened the malicious program for me. After being not able to obtain the PS5 model of Name of Responsibility: Black Ops Chilly Battle for every week, I have now totally downloaded the sport.
For the reason that the former answer was once a complete manufacturing facility reset of the PS5, this unquestionably turns out like a extra handy method to repair the problem.
It stays unclear whether or not the brand new gadget replace has merely allowed a database rebuild to mend the issue, or whether or not it will have to forestall the obtain queue malicious program going on in any respect any further. Sony has now not answered for a request for remark concerning the contents of the newest firmware replace.
Were given a unique factor? Take a look at our PS5 troubleshooting information to peer if we’ve a repair for you.
PS5 is affected by a malicious program that reasons video games and apps to be stuck in a “Queued for Obtain” or error state, with the one present repair apparently to manufacturing facility reset the console.
The malicious program – which has been suffered via no less than 3 participants of IGN group of workers, amongst many stories stoning up – seems to happen when a product is first set to obtain. The malicious program can then apparently take two paperwork, both list the sport/app as Queued for Obtain, or as having suffered a obtain error. Each will suggested you to test the Downloads menu, which then displays not anything.
The upshot is that your recreation is caught in limbo – it may not obtain, and it cannot be cancelled and redownloaded. In all circumstances amongst IGN group of workers, the PS5 library will display that you simply personal the sport/app, however checking the PS5 Retailer will say that you do not, asking you to buy it.Huge numbers of stories have centred at the malicious program hitting the PS5 model of Name of Responsibility: Black Ops Chilly Battle (with the PS4 model apparently downloading as standard). Two IGN group of workers participants, myself incorporated, have suffered the issue with that recreation. Some other IGN group of workers member encountered the problem when looking to obtain Godfall, and we have noticed stories of the malicious program hitting Demon’s Souls, Spider-Guy: Remastered, Sackboy: A Giant Journey, and the Disney+ app. Up to now, the malicious program has apparently handiest have an effect on video games or apps with a selected PS5 model.
Activision is recommending a manufacturing facility reset to people who get involved about the problem relating to Name of Responsibility, and that did clear up the issue for an IGN group of workers member. Different customers have reported manufacturing facility reset solved the issue, too. Many can be loathed to wipe their console and obtain their video games once more, however no different workaround has but been discovered at time of writing.
Sony has now not but commented at the factor – we have contacted the corporate for remark.
Joe Skrebels is IGN’s Government Editor of Information. Apply him on Twitter. Have a tip for us? Need to speak about a imaginable tale? Please ship an e-mail to email@example.com.